Do you have a complaint about the services provided by Eurius B.V. (hereafter: the lawyer)? And does this complaint relate to the conclusion of the agreement with Eurius, the manner in which Eurius has performed the agreement, the quality of the service or the amount of the invoice(s)? Then you can submit a complaint to the external complaints officer of Eurius. The complaints officer is Noëlle Wijnstekers from Wijnstekers financieel recht (https://www.wijnstekers.nl/#contact). You do not pay any costs for the handling of your complaint by the complaints officer.
You must submit the complaint within three months. This period starts from the moment you have become aware or could reasonably have become aware of the acts or omissions of the attorney at law to which the complaint relates. Are you too late? Then the complaints officer will no longer assess your complaint. You will be informed about this.
You must submit the complaint by e-mail and address it to the Complaints Officer. You must include at least the following information in your letter:
- your name and address
- the name of the lawyer against whom you are making the complaint
- the description of your complaint
- the file number of the wine lighters financial law concerned by the complaint
- the date of submission of the complaint and your signature
You will receive a confirmation of the submission of your complaint.
Complaints will be handled carefully and confidentially. This applies not only to Eurius, but also to you. All parties involved will keep the complaint and the complaints procedure confidential.
The complaints officer will inform the person against whom the complaint is directed of the complaint. That person may respond to the complaint in writing. The complainant may also explain the complaint in writing.
The person to which the complaint is directed will first try to reach a solution with you. Is this unsuccessful? Then the complaints officer will assess the complaint. The complaints officer will do this within 4 weeks after the date of the complaint. The complaints officer may postpone this period. The complaints officer will then notify you on this. The complaints officer will send you the result of the assessment. If the complaint is not satisfactorily resolved, you can submit the complaint to the competent court in Amsterdam.